Troubleshooting
Why does a Facebook video download fail?
Check link access, live broadcasts, service availability, and playback before trying again.
Start with the exact video link
A link to a profile, a search page or a general feed may not identify a single video. Use the link to the video or Reel itself. Check that the full address was copied and has not been cut off in a message. A recognized Facebook domain is only the first check: it does not guarantee that the video is available for extraction.
Check whether the video is accessible
A deleted video, an audience restriction or a login requirement can stop a downloader from retrieving the file. A video visible in your signed-in browser is not necessarily public. FB Downloader does not offer private-video downloading. Do not supply your password, session cookies or private account information to try to make a link work.
Wait for a live broadcast to end
An ongoing broadcast is different from a completed video. After the broadcast ends, its recording still needs to be available and supported by the processing service. Not every completed stream remains accessible. If the recording is missing, changing the selected download quality will not resolve the underlying access problem.
Read the service message
If FB Downloader says that the processing server is not connected, retrying the same link will not enable downloads. If the server is busy, wait before submitting another request. A timeout can indicate that processing took too long, and a shorter video may be easier to handle. The processing service currently has limits of two hours and 500 MB per output file.
A file that downloaded may still need a playback check
Confirm that the file has finished saving before opening it. If a video plays silently, the audio stream may be missing or may have failed to merge. If an MP4 does not play on one device, the codec inside it may not be supported there. The filename extension alone does not guarantee compatibility. Keep the error message and video link in a support draft if you need to report the issue; contact drafts are not currently emailed by this site.
Try FB Downloader
Check service availability and paste your public Facebook video link.
Go to downloader